Safety: 

• Helmets are recommended for all activities.  Equine certified helmets are available to rent on site. 

• We are a drug and alcohol-free establishment.  Riders who are under the influence of drugs or alcohol will not be permitted to ride with no possibility of refunds.  

• We reserve the right to withdraw a person who is, in our opinion, likely to endanger themselves or others. 

• We reserve the right to cancel a ride if we become concerned about the safety of anyone on the ride. 

 

Weight Policy:

• The overall weight limit is 280lbs.  For your safety and the health and comfort of our horses, we have weight/height restrictions for trail rides. 

  • ​​​Weight class 151lbs-200lbs minimum height is 5'0".

  • ​​Weight class 201lbs-250lbs minimum height is 5'3".

  • Weight class 251lbs-280lbs minimum height is 5'5".

• ​Our limits are set to ensure the safety of both the rider and the longevity of our horses. The weight limit is non-negotiable. A guest that is tall and heavy will have a much different center of gravity than someone who is short and heavy.  We find guests who are short and heavy have a very difficult time balancing on top of a large horse.  We cannot discriminate based on weight but do reserve the right to refuse guests from participating who, in our opinion, are not physically able with a reasonable degree of safety to participate

 

Age Policy:​

• Ages 2-3 can double in the saddle with an adult as long as the combined weight is not over 250lbs (walker required: +$10 per walker).

• ​Ages 4-6 ride on their own horse while led (walker required: +$10 per walker).

• Ages 7+ ride on their own horse.  You can ask for a walker if you'd like additional assistance on the trails.  

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Cancellation/Reschedule Policy - Contact us at 616-422-8200 to cancel or inquire about a reschedule:

• Canceling your horse ride affects business significantly as we have often turned away other customers to secure your spot. Most of our guests reserve their time well in advance, so it is difficult to replace a booking at late notice. For this reason, we strictly adhere to our Cancellation Policy.  

  • ​Customers will receive a full refund with 24 hour notice of cancellation.

  • Payments are non-refundable for appointments cancelled within 24 hours of your scheduled appointment time.

  • Customers can reschedule an appointment up to 24 hours before their scheduled time. 

  • Rescheduling an appointment within 24 hours of your scheduled appointment time will be considered a cancellation.

  • No-shows will be charged in full.

  • Customers will receive a gift card for the amount of their ride in the case of Rise & Ride Ranch canceling due to severe weather(ie: ice, strong winds 20mph, gusts, freezing rain, heavy rain, thunder, lightening, etc) or other unforeseen circumstances. 

  • Riders who arrive under the influence of drugs or alcohol will not be permitted to ride. The ride will be canceled with no possibility of refunds.

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Late Fee: 

• Arriving on time to your appointment is very important as we have our horses on scheduled breaks that we keep.  If you are more than 15 minutes late to your appointment, you will be charged a $20 late fee.  Please keep in mind that we do not extend appointment times for the sake of our horses. Please arrive 10 minutes before your scheduled appointment time to fill out paperwork and check-in to ensure you get your full riding time. If you are not 10 minutes early, the check-in process may cut into your ride time.

 

Weather: 

• Our rides go out in all safe weather conditions, sprinkle or shine. If a cancellation is made by Rise & Ride Ranch for any safety-related reason, we will diligently work to reschedule you for another ride or provide a gift card for the amount of the ride. Unless communicated, riders should expect to ride.
   

Attire:

• Pants and closed toe shoes are recommended for your comfort and safety.  We also recommend that our guests wear bug spray during the hotter season.  Please do not wear skirts, dresses, flip  flops, heels over two inches or disposable ponchos. Please refrain from having anything “wrapped or strapped” to you during the duration of your ride.  Please secure all your electronics like GoPros, cameras, cellphones, etc. properly on your person before your ride.  Cell phones should be put in silent during the duration of your ride.